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After successfully providing the required documentation, the casino claimed he had a duplicate account, which led jest to a rejected withdrawal. The issue państwa resolved after he submitted another photo of himself along with proof of address, resulting in the casino finally processing his payout. We marked the complaint as ‚resolved‘ in our układ following this confirmation. The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Poland is experiencing difficulties withdrawing funds because transactions owo his preferred payment method are not possible.
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The Complaints Team acknowledged the delay and advised her to wait for the processing period, which could take up jest to 14 days. After this period, due jest to a lack of response from her, the complaint państwa closed. The team remained available for assistance if she decided to resume communication in the future. Incentives are the perfect way to build loyalty in anytarget audience. Istotnie wonder Hell Spin casino has some of the best promotions and bonus offers availablefor Canadian players.
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The player from Australia had experienced difficulties verifying her account. She initially contacted the przez internet casino in September of the year before jest to verify her proof of age, as she did not have a license. Despite our team’s efforts to communicate with the casino and resolve the issue, the casino had failed jest to cooperate. The complaint had been closed as ‚unresolved‘ because the casino failed to reply and cooperate in resolving the complaint. There had been no progress even two weeks after the casino was notified about the player’s complaint. The player from Ecuador had reported that his internetowego casino account had been blocked without explanation after he had attempted to withdraw his winnings.
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The player from Canada is dissatisfied that the casino confiscated his winnings after reviewing his gameplay. However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had jest to reject the complaint. The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. The player reported that the casino had refused owo accept his documents and cancelled his withdrawal.
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- The player had claimed that he did not exceed the maximum bet limit while the bonus was active.
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- The issue arose due to the casino’s claim that she had violated the maximum bet rule while having an active bonus, which resulted in the confiscation of her winnings.
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